Have a read
TERMS AND CONDITIONS
If Been and Seen has helped you plan your trip and we have booked some of your travel it is important that you read the following terms and conditions. We or 'us' have made these bookings on the basis of the following terms and conditions. These will also be found on your booking confirmation for further reference.
We provide a/your ticket(s) or "voucher(s)") on behalf of various Service Providers whom with your travel is booked.
Each Service Provider may have their own terms & conditions applying to your travel. It is important that you read the relevant and corresponding terms and conditions for each of your bookings in order to understand all applicable terms and conditions. This information can be found on the websites of each of the operators or on brochures which we can email to you. If you require additional information to that contained on their webpage or in the brochure then we recommend that you contact the Service Provider for further clarification.
It is your responsibility to advise us and the service providers of any pre-existing condition, medical or otherwise, that may affect your travel. Examples include ear nose and throat problems for Skydiving or Scuba Diving, physical injuries for adventure activities such as rafting and caving where extra stain may be put on your body, or and allergies to food or other items.
Open tickets: You must book your travel dates in advance with the individual Service Provider as per details provided on your voucher.
Tickets with booked travel dates: It is your responsibility to ensure you check the dates on your ticket and that they are correct. You must redeem your tickets on the dates booked. If you wish to change these dates you must organise it with the Service Provider directly, with adequate notice. Fees may apply. You must reconfirm all booked dates 48 hours prior to travel (minimum guide only) or in the manner stated on your voucher. If applicable, dietary requirements should also be confirmed/reconfirmed at this time.
CANCELLATIONS and REFUNDS
Credit card fees and fees paid to us for accommodation and luggage storage are not transferable or refundable. If you cancel your travel, you must pay us a fee of 50% of the value of the travel that was booked on your behalf and cancelled ("Cancellation Fee"). In addition, if a Service Provider charges us for the cancelled travel you must also pay us the amount that we are charged on your behalf by the Service Provider. It is therefore possible your cancellation fees could be up to 100% of the cost of the booking, regardless of whether travel has commenced (for example cancellations made within 24hrs of travel or certain flight bookings).
The Cancellation Fee will apply in all cases where a tour is able to run. For example, if you are unable to reach a tour due to an "act of God" (for example a road is cut off due to flooding) the normal Cancellation Fee will apply if the tour still runs in your absence or would have run but for your absence. If a tour or other travel service is cancelled by the Service Provider, we will refund you the amount paid for the tour or other travel service less a 10% administration fee ("Admin Fee"). This full refund minus admin fee is subject to a fully refundable amount being given to Been and Seen Travel from the supplier who is cancelling. We highlight here that all suppliers have different cancellation terms, and is on a case by case basis. Please note that in the case of Natural Disasters (eg flood, fire, cyclone, etc) many service providers do not offer any refund, hence we cannot provide a refund to you. We strongly recommend Travel Insurance to cover this situation.
The 10% Admin Fee does not apply to:
Dive Courses where you fail a Dive Medical test; or
Skydives cancelled by the Service Provider within 3 days of booking due to weather, and a full refund will apply.
Where a refund or other payment applies, you may choose to transfer the whole cost of the tour to another tour. However, we may charge you a transfer fee.
Whilst we normally attempt to process refunds swiftly, situations (such as natural disasters) may result in longer processing times.
We endorse the recommendation of the Department of Foreign Affairs and Trade that all travellers take out travel insurance. We can provide information to you about travel insurance should you require it. It is your personal responsibility to purchase your own travel insurance to cover any liability which may be incurred to us or a Service Provider and other travel misadventures that you wish to be insured against.
We recommend that you source travel insurance with a low excess payment, to make claiming on cancelled tours worthwhile.
We endeavour to package tours that will meet your expectations. However, we take no responsibility for any matters that arise with regard to or during individual tours or arrangements with individual Service Providers.
We appreciate your feedback, whether complaints, compliments or suggestions. However, to the extent permitted by law we will not be responsible to you for any loss, expense or damage that you may suffer during any particular tour, accommodation or travel, no matter the cause. These matters are the responsibility of each individual Service Provider and you agree that you will not hold us liable in any such circumstance.
We endeavour to package the best value tours available at the best prices. However, we take no responsibility for price fluctuations arising from changes in the prices charged by Service Providers occurring before final payment. Accordingly, the price of your travel is subject to change until such time as you pay for the travel in full.
Many tours have extra costs and you should be aware that there may be added expenses. These expenses will differ for each Service Provider but some of the more usual extras are: EMC Tax, Stinger suit Hire, Luggage storage, Sleeping Bag Hire, Linen Hire, National Park Fee, Food, Insurance, Accommodation, Equipment Hire, Petrol Levy. We will alert you to extra costs to the extent reasonably practicable. However, you must also check with each individual Service Provider when you confirm your ticket.
PASSPORT VISA and IMMIGRATION
It is your responsibility to fulfill the passport, visa and other immigration requirements for all transiting and stopover destinations applicable to your itinerary. You should confirm these with these with the relevant High commissions, embassies and/ or consulates. We do not accept any responsibility in the case of you being unable to travel due to not complying with any such requirements. Your passport must be valid for 6 month beyond your return date into Australia.
TRAVEL ADVICE and VACCINATIONS
Vaccinations may be required for some or all of the places you are intending to visit. It is your responsibility to ensure that you have arranged all necessary vaccinations for your itinerary.
Been & Seen Travel is an online travel planning and organising service owned and directed by Rowan Brennan and Joel Walton. We respect and protect the privacy of our website guests.
You can use this service without telling us who you are or revealing other Personal Information. If you send us a contact or feedback form you do not need to identify yourself or use your real name.
If you contact us we will collect the email address you nominate and any other identifying information you provide, such as a name or phone number.
Please do not give us other personal or sensitive information.
Other than circumstances such as unlawful activity or serious threats to health and safety, we do not share your Personal Information with other agencies. If you ask us about an issue that needs to be dealt with by another agency, we will provide you with the necessary details to make contact yourself.
HOW WE PROTECT YOUR PERSONAL INFORMATION
This online service is hosted by Squarespace, Website Travel and Hubspot and all information is stored on the servers of these companies. To help protect the privacy of data and personal information we collect and hold, we train our employees about the importance of confidentiality and maintaining the privacy and security of your information. Access to your Personal Information is restricted to employees who need it to provide benefits or services to you.
Our website uses the analytics services of Squarespace, Hubspot, Facebook, Google and Snap Engage. These services which provide traffic data us when their services are used. We use reports provided by these companies to help us understand website traffic and webpage usage.
By using this website, you consent to the processing of data by these companies.
Alternatively, you can write to us at:
Been and Seen Travel
PO Box 957
Byron Bay 2481